Emergencies

Provide the following information when contacting MSH:

• Caller's name, telephone number and relationship to the patient
• Patient's full name (as it appears on their insurance ID card), age, sex, location, and contact information
• Policy Number
• Nature of medical problem
• Name of the hospital or medical facility, and contact information for the medical personnel involved

IMPORTANT: In order for medical evacuation expenses to be covered by the program, you must have MSH Assistance either authorize or arrange the trip. All admissions to Hospital must also be handled through MSH Assistance. Failure to contact MSH Assistance in the event of hospitalization may affect settlement of your claim.

DIRECTION FOR STUDY PERMIT HOLDERS
For admission to a hospital, including an Emergency Ward or Urgent Care Ward, students who hold a Study Permit (valid for six or more months) must present a copy of their current Study Permit in order to be changed the appropriate (lower) hospital rates for "Un-Insured Residents" who await coverage under BC MSP. Otherwise you will be charged the much higher hospital rates for "Non-residents." If you do not have a copy of your study permit at time of admission you must provide a copy of your study permit to the hospital billing department afterward to have your patient account adjusted according to the appropriate (lower) hospital rates.